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Wholesale Terms & Conditions

Please ensure you have thoroughly read and understood these terms and conditions before applying to be a stockist of HEXA HERIM or placing a wholesale order. By completing our Wholesale Registration, you (the Stockist) are deemed to have read and agreed to the following terms and conditions. These terms and conditions apply to all wholesale account holders.

WHOLESALE APPROVAL

Any individual or business that wishes to place a wholesale order with HEXA HERIM must first be approved for a wholesale account. To apply, please complete our Wholesale Application Form. For approval, we require details from you including your business or trading name, email contact, NZBN, address, website and/or social media account. Further information may be requested in response to your application. HEXA HERIM will assess your eligibility for a wholesale account based on the information provided and on other criteria including, but not limited to: other products and brands stocked by your store, brand profile and physical proximity to other potential or confirmed wholesalers.

 

Retail stores without an active website may not be approved stockists.

 

Once your application is approved, you will be contacted via email with all you need to know about placing your first wholesale order.

MINIMUM ORDER QUANTITY (MOQ)

We require a minimum wholesale quantity of 25 sets and recommend ordering in increments of 5 sets per product SKU.

 

Wholesale orders falling below the required MOQ will not have the discounted wholesale price applied at checkout. We reserve the right to update MOQ requirements without notice. In the event that a stockist does not maintain an active status by ordering at least once per quarter, the account may be closed for inactivity.

RECOMMENDED RESALE PRICE (RRP)

 We encourage stockists to adhere to resale prices within 10% of our officially listed retail price. This helps maintain stronger brand equity. We may withhold supplies of goods to a stockist that engages in ‘loss leader selling’, that is, purchasing goods with the intention of selling the goods below our cost.

ORDERING PROCESS

Once you have completed the form. Create your customer account by going to the accounts page (via the website menu), then set up your email and password. We will change the status of the account to wholesale once approved.

We have designed an easy-to-use quick order form in our wholesale portal. Once we notify you of your approval, please log in and find “My Wholesale Portal” to access your quick order form.

 

You can add desired quantities of products to bag and checkout as usual. Wholesale pricing will automatically be displayed in the order form. This pricing only applies once all wholesale order conditions have been met, such as MOQ.

Once an order has been placed successfully, you will see the order under past orders within your accounts page. You can view previous orders and download commercial invoices as required at your convenience.

TERMS OF PAYMENT

Payment in full is required upfront. Payment can be paid at the checkout by store-compatible payment providers such as Credit Card, Mastercard, PayPal, Visa etc. Find the full list of accepted payment providers on our website footer.

POSTAGE & HANDLING

All wholesale orders will incur a flat postage and handling fee of NZD39.99.

 

Orders are usually dispatched within 1 business day of order confirmation. You will receive tracking information on the order status page and be notified via email. For expected shipping times refer to our Shipping Policy page. Delivery times may be affected during busy holidays such as Christmas or during extreme weather events, during these periods find the latest updates on our Shipping Policy page.

SALES AGREEMENT

Upon placing an order, you agree to abide by the following standards. Non-compliance could result in the cancellation of your wholesale account:

BRICK & MORTAR STORES

You may run sale campaigns inside your retail brick-and-mortar store at any time, with each sale period not exceeding 2 weeks.

ONLINE SALES

Items may go on online/social media sale only during the following periods, with each period not exceeding 2 weeks:

 

MOTHER’S DAY SALE

EOFY SALE

BLACK FRIDAY/CYBER MONDAY SALE

BOXING DAY SALE

EMAIL MARKETING

You may run sale campaigns using coupon codes via email marketing (not publicly advertised on social media or coupons through your brand reps)

PRODUCT MEDIA ASSETS

HEXA HERIM can provide high-resolution photos on request for use on approved stockists’ websites and/or any social media. Please note that these images remain the sole property of HEXA HERIM and we reserve licensing rights on all proprietary media assets.

 

You may use images downloaded directly from our website.

 

All images published on Instagram featuring HEXA HERIM products must include the tag @hexaherim. Consistent failure to tag the HEXA HERIM account may result in the cancellation of your wholesale account. Images taken from our Instagram and Facebook page must also include tags from our brand reps and permission from customers to post them. We take no responsibility for the images you share on social media.

 

We encourage stockists to create their own images of HEXA HERIM products in their market campaigns. We aim to promote you as much as possible on social media, and if we love your images, we are happy to promote and tag them. Customers love flat lays, photo shoots on clean plain backgrounds and lifestyle shots. If you find any images you love from our campaigns and would like to use for your website banners or marketing, let us know, and we will send you high-resolution images.

RETURNS & REFUNDS POLICY

We do not provide returns or exchanges or refunds for change of mind, so please choose carefully before placing an order.

 

If the goods are received faulty or not true to design, please reach out to us at info@hexaherim.com with your order number, images and details of the defect/damage within 30 days of your order confirmation date, for your choice of refund or store credit. We will apply a credit or refund for the agreed products. We don’t accept returns of any opened items (or items with opened security seals) due to hygiene and public health considerations.

COUPON CODES

At certain times we may issue digital coupons for a credit of a product, this coupon is valid for 6 months after the date of issue. Our retail customer coupon codes for discounts cannot be used on wholesale orders and vice versa. We reserve the right to cancel your order if we detect any unethical misuse of issued coupon codes.

MISCONDUCT

We reserve the right to suspend a stockist account or cancel a stockist order if a stockist engages in practices that are considered misleading or deceptive. We reserve the right to take such cautionary actions without notice if our brand and products are represented in ways contrary to what is intended.

 

Wholesale account holders are only approved for the specific retail or online outlet listed on their initial application. If you wish to sell from a further associated outlet (online or retail) in the same business name as your initial application, you must have this separately approved by the HEXA HERIM team.

 

Selling from additional outlets without our knowledge and approval will result in the suspension or cancellation of your wholesale account.

PRODUCT SAFETY

Stockists shall adhere to Therapeutic Goods Administration (TGA) guidelines regarding the making of explicit therapeutic claims on cosmetic products. Please ensure that you keep any additional product safety information or usage instructions, if any, is provided with product packaging and ensure that customers receive this information upon purchase.

 

HEXA HERIM will not be held liable for any consequences that may flow from the incorrect use of our products or non-adherence to safety guidelines and cautions specified on product labels.

CANCELLATION OF WHOLESALE ACCOUNT

HEXA HERIM reserves the right to cancel a wholesale account on other criteria including, but not limited to:

 

  • the introduction of other products and brands stocked by your store;

  • a change in your brand profile

  • a change to your store’s physical proximity to other potential or active stockists

  • a change from bricks and mortar to online without notification

  • a wholesale order/re-order not being placed within 3 months (inactive account)

 

Cancelled wholesale accounts will result in your store’s name being removed from our stockist list webpage. In the event of a cancellation, you may be required to go through the approval process again to reactivate the account.

FRAUD

Fraudulent activities are closely monitored on our site, and if fraud is detected, HEXA HERIM shall action appropriate measures. Hostile actors shall bear full responsibility for all costs and legal fees arising from fraudulent activities.

BY LAW

Our agreement and these terms and conditions will be construed and governed according to the laws of the Contract and Commercial Law Act in the New Zealand.

FEEDBACK

We love feedback, it helps us grow and improve our products so we can give stockists and customers exactly what they want. Let us know what’s selling or not selling and what customers are saying about HEXA HERIM products and experiences. Whether positive or negative, feedback will help us stay ahead of the market and help us continue crafting the best products possible. Feedback can be sent directly to info@hexaherim.com or as reviews on product pages.

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